Introduction to FarUp Entertainment’s Platforms
FarUp Entertainment N.V., a Curaçao-based iGaming operator, has garnered attention through its two flagship online casinos, Casino Friday and Shotz Casino. Launched in 2020 and 2023 respectively, these platforms have attracted a significant player base, particularly in markets like Norway and New Zealand. Customer feedback provides valuable insights into the strengths and challenges of these casinos, reflecting their performance in areas such as user experience, game variety, bonuses, customer support, and withdrawal processes. This article explores recent customer reviews and sentiments about Casino Friday and Shotz Casino, drawing from various sources to offer a comprehensive overview of player experiences.
User Experience and Platform Design
Players frequently praise the user-friendly design of both Casino Friday and Shotz Casino. Casino Friday, known for its vibrant and intuitive interface, is often described as seamless and easy to navigate. Customers appreciate the fast-loading games and the ability to quickly locate their favorite titles, with one reviewer noting that the platform’s layout is “flawless” and “a joy to spend time on”. Similarly, Shotz Casino’s carnival-themed website has been lauded for its engaging aesthetics and straightforward navigation, with players highlighting the responsive HTML5 design that ensures compatibility across mobile and desktop devices. The absence of a dedicated mobile app for Shotz Casino is rarely seen as a drawback, as the browser-based experience is optimized for iOS and Android, offering flexibility for gaming on the go.
However, some users have expressed minor frustrations. For instance, a few Casino Friday players have mentioned occasional issues with site accessibility or logging in, though these are typically resolved quickly through customer support. Shotz Casino has faced criticism for lacking certain game categories, such as a dedicated jackpot section, which some players feel limits the variety of high-stakes options.
Game Selection and Quality
The game libraries of both platforms receive consistently positive feedback for their diversity and quality. Casino Friday boasts a wide array of over 2,500 titles, including slots, table games, live dealer options, and sports betting, powered by top-tier providers like NetEnt, Pragmatic Play, and Evolution Gaming. Players appreciate the inclusion of popular games like Gates of Olympus and Book of Dead, with one user highlighting a significant 99,999x win on Mental 2 as evidence of the platform’s exciting offerings. The regular addition of new titles keeps the experience fresh, earning praise for catering to varied player preferences.
Shotz Casino, while newer, also impresses with its curated selection of over 2,500 games, though some sources claim up to 5,000 titles are available. Players enjoy the high-quality graphics and innovative mechanics, such as Pragmatic Play’s Avalanche feature in Sweet Bonanza. The live casino section, featuring games like Crazy Time and Lightning Roulette, is a standout, with players commending the immersive experience provided by Evolution Gaming and Bombay Live. However, some users have noted that Shotz Casino’s game selection feels smaller compared to competitors, with limited jackpot options being a recurring point of critique.
Bonuses and Promotions
FarUp Entertainment bonus offerings are a major draw for players. Casino Friday’s non-sticky welcome bonus, which allows players to withdraw winnings from their initial deposit without wagering requirements, is frequently praised. Players can choose from a 100% match up to 5,000 NOK or a 400% bonus up to 800 NOK, with 200 free spins credited over 10 days. The SpinBooster loyalty program, rewarding players with free spins based on activity, is another highlight, with users appreciating its accessibility even for low rollers.
Shotz Casino’s welcome package, offering up to NZ$1,000 across three deposits and 50 free spins on Gates of Olympus, is well-received, particularly for its non-sticky nature. The ShotzBooster and Super Shotz promotions, which provide personalized free spins and random prize boosts, are frequently cited as engaging and rewarding. However, some players find the 40x wagering requirement on bonuses slightly high compared to competitors like Jackpot City, which offers a lower threshold. Additionally, the absence of a no-deposit bonus at Shotz Casino has been noted as a minor drawback.
Customer Support and Responsiveness
Customer support is a strong point for both platforms, with players consistently praising the responsiveness and professionalism of the support teams. Casino Friday’s live chat and email support are highlighted for resolving issues within minutes, with one player noting that verification and withdrawal queries were handled promptly. Shotz Casino offers 24/7 live chat and email support, with agents described as “polite and helpful”. The availability of Norwegian-language support is particularly appreciated in the Norwegian market, enhancing accessibility for local players.
However, some negative experiences have been reported. A few Casino Friday users faced delays in account verification, particularly after large wins, with one player describing the process as “difficult” and time-consuming. Similarly, Shotz Casino has received complaints about KYC verification delays, with one user expressing frustration over unclear support responses. These issues appear to be exceptions rather than the norm, as most reviews emphasize quick and effective support.
Withdrawal Processes and Payment Options
Withdrawal speed is a key factor in player satisfaction, and both platforms generally perform well in this area. Casino Friday is frequently commended for its fast payouts, often processed within an hour, with e-wallet withdrawals being particularly swift. Shotz Casino also earns praise for instant withdrawals via cryptocurrencies and e-wallets, though bank transfers can take up to five days. Players appreciate the variety of payment methods, including Visa, MasterCard, Jeton, MiFinity, and cryptocurrencies like Bitcoin and Ethereum.
Some challenges persist, however. A Shotz Casino user reported a delay in a bank transfer withdrawal, though the issue was resolved after communication with support. Similarly, Casino Friday players have occasionally faced deposit issues with specific bank cards, such as DNB, prompting some to switch to alternative platforms. These issues highlight the need for improved payment processing consistency.
Responsible Gambling and Security
Both platforms are recognized for their commitment to responsible gambling. Tools like deposit limits, time-outs, and self-exclusion options are well-received, with players appreciating the ability to manage their gaming habits. The Curaçao Gaming Control Board license ensures a secure environment, with SSL encryption protecting player data. However, one complaint about Shotz Casino resulted in 925 black points due to a withdrawal issue, slightly impacting its Safety Index of 7.0.
Conclusion
Customer feedback for FarUp Entertainment’s Casino Friday and Shotz Casino highlights their strengths in user-friendly design, diverse game selections, and generous bonuses. Players value the fast withdrawals, responsive customer support, and robust security measures, though occasional issues with payment processing and verification delays suggest areas for improvement. Both platforms have built a solid reputation, particularly in Norway and New Zealand, and continue to attract players with their engaging features and commitment to a safe gaming experience.
